Overview

Our subscription system offers flexible plans designed to meet your needs. Whether you're an individual user or managing multiple profiles, we have options that scale with you.

Key Features
  • Multiple subscription tiers with different feature sets
  • Flexible billing cycles (Monthly or Yearly)
  • Easy plan upgrades and downgrades
  • Secure payment processing via Stripe
  • Mobile app purchases through App Store and Google Play
  • Detailed invoice history
  • Profile assignment management

Choosing a Subscription Plan

We offer several subscription tiers, each with its own set of features. Here's what to consider when choosing a plan:

  • Compare Features: Review the feature comparison table to see what's included in each plan. Look for features that match your needs.
  • Pricing Options: Choose between monthly or yearly billing. Yearly plans save you 2 months worth of subscription fees!
  • Platform Considerations: Pricing may differ between web and mobile app subscriptions due to platform fees.
  • Flexibility: You can change your plan at any time. Upgrades take effect immediately, while downgrades occur at the end of your billing period.

Plan Features

Each plan includes a unique set of features. When viewing available plans, you'll see:

  • Main Features: Core capabilities included in the plan
  • Sub-Features: Detailed breakdowns of feature limits and options
  • Feature Values: Some features show specific limits (e.g., number of profiles, storage limits)
📌 Recommended Plans: Featured plans are marked with a "RECOMMENDED" badge. These are our most popular options that provide the best value for most users.

How to Subscribe

Subscribing to a plan is quick and easy. Follow these steps:

  1. Log in to your NerdyTag account
  2. Navigate to your Dashboard and click on the billing section
  3. Toggle between Monthly and Yearly billing (yearly saves you 2 months!)
  4. Review the available plans and click Select on the one that fits your needs
  5. Fill in your payment details using our secure Stripe-powered checkout form
  6. Review your order and complete the subscription
💡 Instant Activation: Your subscription activates immediately after successful payment. You'll see a confirmation message and be redirected to your subscription management page.

Managing Your Subscription

Access your subscription management page from the Dashboard to view and control all aspects of your subscription.

Subscription Details Tab

The Details tab shows:

  • Plan Information: Your current plan name, description, and status
  • Billing Period: Start and end dates of your current billing cycle
  • Billing Cycle: Whether you're on monthly or yearly billing
  • Plan Features: All features included in your current plan
  • Subscription Status: Active, Canceled, or other status indicators

Available Actions

  • Change Plan: Upgrade or downgrade to a different subscription tier at any time
  • Cancel Subscription: Cancel your subscription while maintaining access until the end of your billing period
  • Reverse Cancellation: Changed your mind? Reverse a cancellation before it takes effect
  • Upgrade Plan: Move from a trial to a paid plan or upgrade to a higher tier
⚠️ Trial Subscriptions: If you're on a trial plan (marked as "system" payment provider), you'll see a notice about when your trial expires. Consider upgrading before the expiration date to maintain uninterrupted access to features.

Billing Cycles

We offer two billing cycle options to suit your preference:

Billing Cycle Payment Frequency Benefits
Monthly Every month Lower upfront cost, more flexibility
Yearly Every year Save 2 months worth of fees (equivalent to ~17% discount)

How Billing Works

  • First Payment: Charged immediately when you subscribe
  • Renewal: Automatically renews at the end of each billing period
  • Proration: When upgrading mid-cycle, you're charged a prorated amount for the remaining period
  • Billing Period: Starts on your subscription date and renews on the same day each month/year
💡 Pro Tip: If you're planning to use the service long-term, yearly billing provides significant savings. That's 2 free months of service every year!

Payment Methods

We support multiple payment methods depending on your platform:

Web Platform (Stripe)

When subscribing through our website, payments are processed securely via Stripe. Accepted payment methods include:

  • Credit Cards (Visa, Mastercard, American Express, Discover)
  • Debit Cards
  • Digital Wallets (Apple Pay, Google Pay - where available)

Mobile Platforms

When subscribing through our mobile apps:

  • iOS: Payments processed through Apple App Store
  • Android: Payments processed through Google Play Store
🔒 Security: All payment information is processed securely. We never store your full credit card details. Stripe and mobile platform payment systems are PCI-DSS compliant and use industry-standard encryption to protect your information.
⚠️ Platform Pricing Differences: Mobile app subscriptions may have different pricing than web subscriptions due to platform fees charged by Apple and Google (typically 15-30% of the subscription price).

Invoice History

Access your complete billing history through the Invoices tab in your subscription management page.

Viewing Invoices

The invoice history shows:

  • Invoice Date: When the invoice was generated
  • Plan Name: Which plan the invoice is for
  • Amount: Total charged amount
  • Status: Paid, Pending, or Failed
  • Payment ID: Unique identifier from the payment provider

Invoice Details

Click on any invoice to view detailed information including:

  • Invoice date and amount
  • Payment method used
  • Date payment was received
  • Payment provider invoice ID
  • Description and plan details

Sorting and Pagination

  • Sort Order: Toggle between newest-first and oldest-first
  • Pagination: Navigate through your invoice history (12 invoices per page)
  • Quick Access: Find specific invoices easily with the organized table view
📌 For Your Records: Keep track of all your subscription payments in one place. Perfect for expense tracking and reimbursement purposes.

Canceling Your Subscription

You can cancel your subscription at any time. Here's what you need to know:

How to Cancel

  1. Navigate to your subscription management page from the Dashboard
  2. Find the Cancel Subscription button in the Details tab
  3. Review the cancellation details and confirm your decision
  4. You'll keep access to all features until the end of your current billing period

After Cancellation

  • Immediate Effect: Automatic renewal is disabled
  • Access Maintained: You continue to have access until period end
  • Cancellation Date: Your subscription will show when it was canceled
  • End Date: Clearly displayed when your access will end

Reversing a Cancellation

Changed your mind? For Stripe subscriptions, you can reverse the cancellation before it takes effect:

  • Go to your subscription management page
  • Look for the cancellation notice banner
  • Click Continue My Subscription
  • Your subscription will resume normal automatic renewal
⚠️ Important Notes
  • Free/trial plans cannot be canceled (they simply expire)
  • Mobile subscriptions must be canceled through the respective app store
  • No refunds are provided for partial billing periods
  • After cancellation takes effect, you'll need to create a new subscription to regain access

Mobile App Subscriptions

Subscriptions purchased through our mobile apps are managed differently from web subscriptions.

Platform-Specific Management

iOS (Apple App Store)

If you subscribed through the iOS app:

  • Payments are processed through Apple
  • Manage your subscription in iOS Settings → [Your Name] → Subscriptions
  • Cancellation must be done through the App Store
  • Pricing may differ from web due to Apple's 15-30% platform fee

Android (Google Play Store)

If you subscribed through the Android app:

  • Payments are processed through Google Play
  • Manage your subscription in Google Play Store → Menu → Subscriptions
  • Cancellation must be done through Google Play
  • Pricing may differ from web due to Google's 15-30% platform fee

Cross-Platform Access

Regardless of where you purchased your subscription, you can access your account features on any platform (web, iOS, or Android). Your subscription follows your account, not the device.

⚠️ Platform Mismatch Warnings: If you're viewing your subscription on a different platform than where you purchased it (e.g., viewing an App Store subscription on an Android device), you'll see a notice indicating that you need to manage it on the original platform.

Switching Platforms

To switch from a mobile subscription to a web subscription (or vice versa):

  1. Cancel your current subscription through the original platform
  2. Wait for the current billing period to end
  3. Subscribe again through your preferred platform

Profile Assignments

Many subscription plans allow you to manage multiple profiles under a single subscription. This is useful for teams, families, or managing different use cases.

Managing Profile Assignments

Access the Profile Assignments tab in your subscription management page to:

  • View all profiles associated with your subscription
  • Add new profiles (up to your plan's limit)
  • Remove profiles that no longer need access
  • Transfer subscription benefits between profiles

Profile Limits

Different plans have different profile limits. Check your plan's features to see how many profiles you can manage. This information is displayed as a sub-feature in the plan details.

Team Use Cases

Profile assignments are perfect for:

  • Small teams sharing a subscription
  • Family members with individual profiles
  • Managing different projects or workspaces
  • Separating personal and business use

Frequently Asked Questions

Can I change my plan after subscribing?

Yes! You can upgrade or downgrade your plan at any time. Upgrades take effect immediately with prorated billing. Downgrades take effect at the end of your current billing period.

What happens if my payment fails?

If a payment fails, we'll retry the charge and send you an email notification. You'll have a grace period to update your payment method. If payment continues to fail, your subscription may be suspended.

Can I get a refund?

Refund policies vary. Generally, we don't provide refunds for partial billing periods, but you can cancel at any time to prevent future charges. Contact support for specific cases.

How do I update my payment method?

For web subscriptions, you can update your payment method through the Stripe customer portal. For mobile subscriptions, update payment methods in your App Store or Google Play account settings.

What's the difference between monthly and yearly billing?

Monthly billing charges you every month. Yearly billing charges you once per year and saves you approximately 2 months worth of subscription fees (around 17% discount).

Will I be notified before renewal?

Yes, you'll receive email notifications before your subscription renews, giving you time to make any changes or cancel if needed.

Can I transfer my subscription to another account?

Subscriptions are tied to specific user accounts and generally cannot be transferred. However, you can use profile assignments to share access with other users under your subscription.

What happens to my data if I cancel?

Your account and data remain intact after cancellation. You may lose access to certain premium features, but your data is preserved. You can resubscribe at any time to regain full access.

Why is mobile pricing different from web pricing?

Apple and Google charge platform fees (15-30%) for subscriptions purchased through their app stores. To maintain the same revenue, mobile subscription prices are typically higher than web prices.

Can I pause my subscription?

We don't currently offer subscription pausing. You can cancel your subscription and resubscribe later when you're ready to use the service again.

💡 Need More Help? If you have questions not covered here, please contact our support team. We're here to help you get the most out of your subscription!